Need help? We've got you.
We know shopping for your pup isn’t just shopping - it’s personal.
If you have a question about your order, need product advice, or just want to say hi, we’re all ears (and paws).
Drop us a message using the form below, or email us directly at:
📧 support@fetchly.ca 📧
We typically respond within 24–48 hours, Monday to Friday.
Beauty says: “I don’t answer emails - I'm too busy testing new gear. But I do make sure the team replies quickly.”
FAQs
Maybe we already have the answer to your question. Make sure to check our frequently asked questions below 🐾
How long will my order take to arrive?
We aim to ship your order within 2–5 business days. Delivery time depends on your location, but most orders arrive within 7–15 business days.
You’ll receive a tracking number as soon as your order ships.
Beauty may be fast, but even she can’t outrun shipping times just yet.
Do you ship internationally?
Yes! Fetchly proudly ships worldwide. Wherever your pup calls home, we’ll do our best to get their new favorite gear to them.
Note: International shipping times may vary depending on local carriers and customs.
What if my dog doesn’t like the product?
No worries, we’ve got you. If your pup isn’t into it, we offer a 30-day satisfaction guarantee.
Just reach out to us at support@fetchly.ca and we’ll help with an exchange, credit, or refund.
Are your products really tested by Beauty?
Yes. 100%. Every product we carry has been sniffed, tugged, chewed, or lounged on by Beauty herself.
If it didn’t meet her standards, it didn’t make it to the shop.
She’s picky. And we like it that way.